Worthy Australia Privacy Policy
Last updated: 05/11/2026
Worthy Australia is committed to respecting and protecting the privacy of the people who engage with our organisation. This includes the women and children we support, our donors, volunteers, sponsors, partners, supporters and members of the wider community.
This Privacy Policy explains how Worthy Australia collects, uses, stores and discloses personal information when you visit our website, make a donation, register as a volunteer, subscribe to our updates or otherwise interact with us.
We handle personal information with care and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.
1. The information we collect
The type of personal information we collect depends on how you interact with Worthy Australia.
This may include:
Contact information: your name, email address, phone number, postal address and other contact details.
Donation information: donation amount, frequency, transaction details and information required to process and acknowledge donations.
Volunteer information: details provided through volunteer registration forms, such as contact information, availability, interests, skills and relevant experience.
Subscription information: your email address and communication preferences when you sign up to receive our newsletters, updates and marketing communications.
Enquiry information: information you provide when contacting us, making an enquiry or communicating with our team.
Website information: technical information relating to your visit to our website, which may include your IP address, browser type, device information and website usage data, depending on the website tools and services in use.
In some circumstances, and where relevant to our work, Worthy may also collect sensitive or personal information. This may include information relating to a person's experiences of domestic and family violence, housing circumstances, family situation or support needs.
We only seek to collect information that is reasonably necessary for the purpose for which it is being collected.
2. How we collect personal information
Worthy may collect personal information when you:
Make a donation through our donation forms.
Register your interest in volunteering or complete a volunteer form.
Subscribe to receive our email newsletter, updates or other communications.
Contact us by email, phone, through our website or social media channels.
Register for, attend or participate in a Worthy event or activity.
Engage with us as a sponsor, corporate partner, supplier or supporter.
Provide information in connection with Worthy's programs or services.
We may collect information directly from you or, where appropriate, from a third party involved in referring or supporting you.
3. How we use personal information
Worthy uses personal information for purposes connected with our charitable work and the services and activities we provide. These purposes may include:
Processing and acknowledging donations.
Managing volunteer registrations, communications and activities.
Sending newsletters, organisational updates, fundraising information and other communications where you have subscribed or otherwise consented to receive them.
Responding to enquiries and requests.
Managing relationships with donors, volunteers, sponsors, partners and supporters.
Coordinating Worthy's programs and support services.
Improving our website, communications and organisational activities.
Meeting legal, regulatory, accounting and reporting obligations.
We will not use your personal information for an unrelated purpose without your consent, unless otherwise permitted or required by law.
4. Email subscriptions and marketing communications
If you subscribe to Worthy's mailing list, we may use your email address to send you newsletters, updates, fundraising appeals, campaign information, event invitations and information about our work.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
We will respect your communication preferences and will not continue sending marketing communications after you have unsubscribed, except where we are required or permitted to send administrative or transactional communications.
We do not sell or rent our mailing lists to other organisations.
5. How we store and protect personal information
Worthy takes reasonable steps to protect the personal information it holds from misuse, interference, loss, unauthorised access, modification or disclosure.
We use third-party systems and service providers to support our operations, including Keela, which Worthy uses to manage donation and volunteer forms and associated information.
Information submitted through these forms may be collected and stored within Keela's systems. Keela is a third-party service provider and has its own privacy policy and security practices.
Worthy may also use website hosting, email, communication, payment processing and other technology providers to operate its website and services. Where these providers handle personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security arrangements are in place.
No method of electronic storage or transmission can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted or stored electronically.
6. Disclosure to third parties
Worthy does not sell, rent or trade personal information.
We may disclose personal information to third-party service providers where reasonably necessary to operate our organisation and deliver our services. These may include:
Keela, for donation and volunteer form management and related records.
Website hosting and technology providers.
Email and communication platforms.
Payment processors and financial service providers.
Professional advisers, including legal, accounting and auditing services.
We may also disclose personal information where required or authorised by law, or where you have consented to the disclosure.
Where third-party providers store or process information outside Australia, the information may be subject to the laws of the country in which it is held or processed.
7. Sensitive and personal information
Worthy recognises that some information shared with our organisation may be particularly personal or sensitive.
Where we collect information relating to a person's experience of domestic and family violence, housing circumstances or support needs, we take particular care in how that information is handled.
We collect and use this information only where reasonably necessary for our work, and take reasonable steps to restrict access to people who need the information for their role.
We do not publish or share identifying information about the women and children we support without appropriate consent, unless disclosure is required or authorised by law.
8. Website cookies and analytics
Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website and improve the experience.
These technologies may collect information such as your browser type, device, pages visited and general website usage data.
You can adjust your browser settings to refuse or manage cookies. Some website functions may not work as intended if cookies are disabled.
[Before publishing: confirm which analytics, advertising or tracking tools are active on the Worthy website, including any Google Analytics or Meta tracking tools, and update this section to reflect them.]
9. Accessing and correcting your information
You may request access to the personal information Worthy holds about you, or ask us to correct information that you believe is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We will respond to requests within a reasonable timeframe and in accordance with any applicable legal requirements. We may need to verify your identity before providing access to personal information.
10. Retention of personal information
Worthy retains personal information only for as long as it is reasonably required for the purpose for which it was collected, or as required by law.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal, regulatory, financial or operational record-keeping requirements.
Some information may be retained by third-party service providers in accordance with their own retention policies and contractual arrangements.
11. Privacy concerns and complaints
If you have a question, concern or complaint about how Worthy has handled your personal information, you can contact us using the details below.
We will take your concern seriously and work to respond and resolve the matter as promptly as reasonably possible.
If you are not satisfied with our response, and the Australian Privacy Act 1988 applies to Worthy or the relevant handling of your information, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
12. Changes to this Privacy Policy
Worthy may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.
The latest version will be published on our website, with the updated date shown at the top of the policy.